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2023 Academy of Excellence
The AoE is a development program, designed to develop participant’s knowledge on best practice dealership operations. Practical solutions to improve processes, productivity and efficiency of staff, and increase the bottom line using proven measurable ideas which can be implemented in dealerships immediately
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Academy of Excellence Participant Feedback
"I was fortunately selected to collaborate in Deloitte's Academy of Excellence Program. Thank you to Margot and her team for creating such a well-rounded program on the automotive landscape.
The program was incredibly holistic in understanding Dealership operations. Completing the program, I have a stronger grasp of the pragmatic influence our decision-making within Ford Motor Company has in fundamentally impacting our customers, our front line and our partners."
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Get to know your experts
At eProfitFocus within Deloitte Motor Industry Services, we always speak with our clients on a day-to-day basis. To get to know your experts in the industry better we have created quick "5 minutes with an expert" sessions.
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The benefits of investing in staff training
The benefits of investing in staff training
For many businesses across the automotive eco-system, the race to find talent has never been tougher. While many industries across Australia are left reeling from the ongoing impacts of the COVID-19 pandemic, international border closures and supply shortages, there’s another factor keeping leaders awake at night – a lack of people available for the job today.
For more articles click here or check out our Deloitte website, visit https://www2.deloitte.com/au/en/blog/consumer-blog/2022/benefits-investing-in-staff-training.html.
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Motor Industry Update
Australian government introduces new legislation to encourage EV adoption
On 27 July the Government introduced legislation1 to exempt from fringe benefits tax, the use, or availability for use of certain cars that are zero or low emissions vehicles. On 18 July the Minister for Home Affairs made a Notice of Intention to Propose Customs Tariff Alterations (No. 6) 2022 to advise that the Government would be reducing the rate of customs duty to zero, for certain electric vehicles. Both of these measures are key platforms that the Labor party took to the 2022 Federal Election to promote electric vehicle adoption. 1. Treasury Laws Amendment (Electric Car Discount) Bill 2022
Read more >The benefits of investing in staff training
For many businesses across the automotive eco-system, the race to find talent has never been tougher. While many industries across Australia are left reeling from the ongoing impacts of the COVID-19 pandemic, international border closures and supply shortages, there’s another factor keeping leaders awake at night – a lack of people available for the job today.
Read more >3 Tips to Help Improve your Dealership’s Customer Lifecycle Management (CLM)
Depending on your industry and market, the cost of acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing customer.
Read more >Upcoming Events and Training
Academy of Excellence
Tue. 14 March, 2023
If you would like to register or get more information on this course please leave your details below.
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Latest Dealer Profitability
2019 Q4 Dealer profitability Sunday, March 15, 2020
Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the fourth quarter of 2019 was 0.7%, leaving the average dealer at 0.9% for the 2019 calendar year - the same as for the average dealer in 2018.
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2019 Q3 Dealer profitability Monday, December 16, 2019
Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the third quarter of 2019 was 0.6%, leaving the average dealer at 1.0% for the first nine months of 2019. This compared to 1.1% for the same period in 2018.
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2019 Q2 Dealer profitability Sunday, September 15, 2019
Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the second quarter of 2019 was 1.2%, leaving the average dealer at 1.0% for the first half of 2019. This compared to 1.5% for the first half of 2018.
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2019 Q1 Dealer profitability Saturday, June 15, 2019
Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the first quarter of 2019 was 0.9%. This compared to 1.6% for the first quarter of 2018.
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Academy of Excellence
Aimed specifically at General Managers and Dealer Principals, the Academy of Excellence takes participants through the multifaceted business aspects of a dealership, including New and Used Vehicles, Parts, and Services and Finance & Insurance, to deliver all the tools, strategies and information to help maximise efficiency and profits.
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