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COVID-19 Resilience

Combating COVID-19 with resilience

Public authorities are taking decisive action to respond to the emerging health threat, leading the business community to reconsider the adequacy of their preparedness measures.

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Motor Industry Update

Electric Vehicles – 3 Key Factors That Will Determine Growth

The impending electric vehicle (EV) boom has been well documented in recent years - many studies have predicted that petrol and diesel powered vehicles will be consigned to the dust-bin of history before we know it. While there is no doubting the surge in popularity of EV’s across the world, the COVID-19 pandemic has put the brakes on any ground-breaking predictions, as consumers sought the familiarity and reliability of ICE vehicles.

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3 Practical & Actionable Tips to Boost your Dealership’s Customer Experience

One of the biggest traps a dealership can fall into when it comes to CX is to focus too narrowly on CSI metrics. While valuable, CSI scores can lure dealers into a false sense of security, as more often than not they are provided by happy customers riding the wave of euphoria that comes with buying a new car.

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Diversity in Automotive - Key Findings from Deloitte's Women at the Wheel Study

The automotive industry globally has experienced rapid change and progression over the past decade. This rate of disruption is showing no signs of slowing down amid the backdrop of factors such as COVID-19, global trade tensions and rising demand for electric vehicles. In the face of this challenging operating environment, we are likely to see an increased focus on driving efficiency gains and cost base restructuring. While this will help, OEMs and dealers all over the world are missing out on one of the greatest sources of competitive advantage available to them – diversity in the workforce.

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Upcoming events and training

Virtual Academy of Excellence

Tue. 1 February, 2022

Virtual Academy of Excellence  New dates coming soon - stay tuned! If you would like to register or get more information on this course please leave your details below.    

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Latest Dealer Profitability

2019 Q4 Dealer profitability Sunday, March 15, 2020

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the fourth quarter of 2019 was 0.9%, leaving the average dealer at 1.0% for the 2019 calendar year. This compared to 0.9% for the average dealer in 2018.

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2019 Q3 Dealer profitability Monday, December 16, 2019

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the third quarter of 2019 was 0.6%, leaving the average dealer at 1.0% for the first nine months of 2019. This compared to 1.1% for the same period in 2018.

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2019 Q2 Dealer profitability Sunday, September 15, 2019

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the second quarter of 2019 was 1.2%, leaving the average dealer at 1.0% for the first half of 2019. This compared to 1.5% for the first half of 2018.

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2019 Q1 Dealer profitability Saturday, June 15, 2019

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the first quarter of 2019 was 0.9%. This compared to 1.6% for the first quarter of 2018.

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Academy of Excellence

Aimed specifically at General Managers and Dealer Principals, the Academy of Excellence takes participants through the multifaceted business aspects of a dealership, including New and Used Vehicles, Parts, and Services and Finance & Insurance, to deliver all the tools, strategies and information to help maximise efficiency and profits.

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