Market Intelligence

Insights that could only be brought to you by ProfitFocus

Every month the ProfitFocus team is in contact with hundreds of dealers and dozens of franchises across Australia, New Zealand, and the world. This, combined with the wealth of information in the eProfitFocus database - with over 850 dealers reporting across Australia and New Zealand alone - puts us in a unique position to bring you the latest trends, pressure points and opportunities in the motor industry as they emerge. 

Add to this the deep industry expertise of the ProfitFocus team, with hands-on operational experience at all levels. We do more than just tell you what's happening in the market, we let you know what it means for you.

That's the difference between market information and market intelligence.

Latest Motor Industry Update

Electric Vehicles – 3 Key Factors That Will Determine Growth

The impending electric vehicle (EV) boom has been well documented in recent years - many studies have predicted that petrol and diesel powered vehicles will be consigned to the dust-bin of history before we know it. While there is no doubting the surge in popularity of EV’s across the world, the COVID-19 pandemic has put the brakes on any ground-breaking predictions, as consumers sought the familiarity and reliability of ICE vehicles.

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3 Practical & Actionable Tips to Boost your Dealership’s Customer Experience

One of the biggest traps a dealership can fall into when it comes to CX is to focus too narrowly on CSI metrics. While valuable, CSI scores can lure dealers into a false sense of security, as more often than not they are provided by happy customers riding the wave of euphoria that comes with buying a new car.

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Diversity in Automotive - Key Findings from Deloitte's Women at the Wheel Study

The automotive industry globally has experienced rapid change and progression over the past decade. This rate of disruption is showing no signs of slowing down amid the backdrop of factors such as COVID-19, global trade tensions and rising demand for electric vehicles.

In the face of this challenging operating environment, we are likely to see an increased focus on driving efficiency gains and cost base restructuring. While this will help, OEMs and dealers all over the world are missing out on one of the greatest sources of competitive advantage available to them – diversity in the workforce.

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Building an Elite Used Vehicle Department

A well-run, vibrant Used Vehicle (UV) department can form the backbone of a dealership’s entire operation. The UV department of 2021 is a far cry from the traditional model and is becoming more scientific and complex by the day.

Below are three actionable steps across the whole UV sales journey that will help to improve the customer purchase experience, help boost sales and go a long way to improving dealership profitability.

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Latest Dealer Profitability

2019 Q4 Dealer profitability

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the fourth quarter of 2019 was 0.9%, leaving the average dealer at 1.0% for the 2019 calendar year. This compared to 0.9% for the average dealer in 2018.

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2019 Q3 Dealer profitability

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the third quarter of 2019 was 0.6%, leaving the average dealer at 1.0% for the first nine months of 2019. This compared to 1.1% for the same period in 2018.

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2019 Q2 Dealer profitability

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the second quarter of 2019 was 1.2%, leaving the average dealer at 1.0% for the first half of 2019. This compared to 1.5% for the first half of 2018.

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2019 Q1 Dealer profitability

Australian dealer profitability, as measured by net profit as a percentage of sales (NP%S), for the first quarter of 2019 was 0.9%. This compared to 1.6% for the first quarter of 2018.

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Latest Motor Industry Alert

Payment Times Reporting Scheme

30 September is fast approaching. How ready are you for your reporting under Payment Times Reporting Act?
FairPayment by Deloitte has helped numerous organisations gain confidence with their first submission and streamline their ongoing reporting. Want to know more? Contact us to speak to a PTRS expert to learn more about how FairPayment can help you gain value through compliance.

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How can dealers maximise profits in 2021

The motor industry and Deloitte Managed Services. Our managed services and motor industry services team helped a client streamline their back office finance function and improve their management reporting. The results from the engagement? Improved profitability, reduction of running costs and improved real time reporting

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Government Stimulus Package - Coronavirus response

The Government has recently announced its economic response to the coronavirus which includes a number of updates that are potentially beneficial to our dealer network clients. 

To provide greater clarity to our registered dealers, we have set out below how and when some of these measures can be applied

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Expense Control

In 2018, the Australian Automotive Industry recorded its lowest profitability levels. Weaker new car volumes, declining gross profit and increasing costs all contributed towards this result. It is clear from the data, that we need to find new ways to sell and service customers more efficiently. One area in your control are your expenses.

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Latest COVID-19 Resilience

COVID-19 Stimulus & Support Finder

Use this COVID-19 Stimulus & Support finder to identify and understand stimulus and support that may be available to your business, so you can respond, recover and thrive. 

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Helping Navigate COVID-19 Tax and Relief Concessions

This guide provides an overview of the immediate concessions and relief measures available to Australian business with an aggregated annual turnover under $50m (i.e. SMEs) and is designed to help you manage your business’ potential short-term cashflow challenges and plan for a better tomorrow in these challenging times.

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Government Stimulus Package - COVID-19 Response

The Government has recently announced its economic response to the coronavirus which includes a number of updates that are potentially beneficial to our dealer network clients. We have provided our interpretation and how and when some of these measures can be applied:

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Our response to COVID-19

At Deloitte, we are committed to the health and well-being of our people, and that of our clients and their businesses.

Consistent with good practice and the recommendations of the government, health authorities we have implemented measures to safeguard our community.

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