Academy of Excellence

  • How do Dealerships make money?
  • How does each Department contribute to Dealership profitability?
  • What drives improved Dealership performance?
  • Who is accountable?
  • What are the roadblocks affecting Dealership performance?

These questions are the focus of the Deloitte Academy of Excellence (AoE) training program.  The AoE is a development program, designed to develop participant’s knowledge on best practice dealership operations.

Upcoming Dates

2023 Available Dates - Register your interest below

      September   2023 (Face to Face)

      In our brand new offices at QQT Sydney

       Week 1 - Wednesday 6th September and 7th September 2023

       Week 2 - Thursday 14th September and Friday 15th September 2023

      November   2023 (Virtual)

       Week 1 - Tuesday 14th November and Wednesday 15th November 2023

       Week 2 - Tuesday 21st November and Wednesday 22nd November 2023

If you would like to register or require additional information on the course, please contact the Deloitte Motor Industry Services team or click on the button below.

Course Outline

Course Outcomes

Practical solutions to improve processes, productivity and efficiency of staff, and increase the bottom line using proven measurable ideas which can be implemented in dealerships immediately.

Successful methods and techniques enabling participants to:    

  • Improve their overall management, business development and communication skills
  • Improve the results of their operation by working on their own data and KPIs.
  • Optimise customer relationships and improve customer retention strategies
  • More effectively use people, systems, processes, time, facilities and resources to maximise productivity and returns.

Course Length

The virtual Academy of Excellence training is a 4 day program split into 8 virtual sessions using Zoom. 

The course is structured with a 2.5 hour session in the morning, followed by a 2.5 hour session in the afternoon.  There will also be a short break in the middle of each session (approx. 1 hour, 15 min mark).What else is included?

  • 4 day course led by our industry and subject matter experts
  • Comprehensive course material folder, including practical planning templates
  • Real-world, actionable case studies, using average dealership data from eProfitFocus
  • Certificate of completion

Useful Deliverables

Participants will receive a Dealership Financial Modelling Tool and templates including calculators ideal for investigating and improving current dealership performance.