Motor Industry Update

In our Motor Industry updates, the Deloitte Motor Industry Services team analyses the trends, pressure points and opportunities affecting the motor industry today and explores how they will impact you.

From the big issues, such as the currents in the global economy, down to the fine detail, such as how the latest technology could impact your parts business, we give you the insights which will help you take advantage of the opportunities in the industry today.

Simply click on an article below.

1 - 10 of 50
  • Electric Vehicles – 3 Key Factors That Will Determine Growth

    Oliver Jones | 5 October 2021

    The impending electric vehicle (EV) boom has been well documented in recent years - many studies have predicted that petrol and diesel powered vehicles will be consigned to the dust-bin of history before we know it. While there is no doubting the surge in popularity of EV’s across the world, the COVID-19 pandemic has put the brakes on any ground-breaking predictions, as consumers sought the familiarity and reliability of ICE vehicles.

  • 3 Practical & Actionable Tips to Boost your Dealership’s Customer Experience

    Oliver Jones | 7 September 2021

    One of the biggest traps a dealership can fall into when it comes to CX is to focus too narrowly on CSI metrics. While valuable, CSI scores can lure dealers into a false sense of security, as more often than not they are provided by happy customers riding the wave of euphoria that comes with buying a new car.

  • Diversity in Automotive - Key Findings from Deloitte's Women at the Wheel Study

    Oliver Jones | 10 August 2021

    The automotive industry globally has experienced rapid change and progression over the past decade. This rate of disruption is showing no signs of slowing down amid the backdrop of factors such as COVID-19, global trade tensions and rising demand for electric vehicles.

    In the face of this challenging operating environment, we are likely to see an increased focus on driving efficiency gains and cost base restructuring. While this will help, OEMs and dealers all over the world are missing out on one of the greatest sources of competitive advantage available to them – diversity in the workforce.

  • Building an Elite Used Vehicle Department

    Oliver Jones | 13 July 2021

    A well-run, vibrant Used Vehicle (UV) department can form the backbone of a dealership’s entire operation. The UV department of 2021 is a far cry from the traditional model and is becoming more scientific and complex by the day.

    Below are three actionable steps across the whole UV sales journey that will help to improve the customer purchase experience, help boost sales and go a long way to improving dealership profitability.

  • Navigating today’s change, shaping tomorrow’s future

    Lee Peters | 14 April 2020

    This article was featured in Automotive Dealer - March/April 2020 - Issue 30, Written by Lee Peters, Deloitte Motor Industry Services. 

    The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown (H. P. Lovecraft)

    … and this is where we are in the automotive industry, here in Australia, and all around the world. Change, and having to navigate the unknown, is not only inevitable… but it is now upon us.

  • 2019 Global Automotive Consumer Study

    Grant Cameron | 16 April 2019

    For a decade, Deloitte has been exploring consumers’ changing automotive expectations and the evolving mobility ecosystem.

  • The Future of the Automotive Value Chain

    16 April 2018

    More than ever before, the automotive industry today is in a state of constant pressure: from demanding customers, strict regulators and also from cash-rich major tech players.

    The burning question is how to REACT to these threats. Or more importantly, how to ACT with vigour and strategic foresight and come out on top.

  • Deloitte City Mobility Index

    31 January 2018

    Gauging global readiness for the future of mobility. 

  • 2018 Global Automotive Consumer Study

    25 January 2018

    As consumers entertain more options in meeting their transportation needs, how is the industry shifting to anticipate the future? Explore the latest insights into automotive industry consumer behaviours and trends across countries and generations in the ever-evolving automotive retail industry.

  • Update on Flex Commission

    5 October 2017

    Explore how you can prepare your business for the Flex commission changes effective 1st Nov 2018